Refund Policy

At Prayer Built, all products are made to order through our print-on-demand fulfillment partner. Each item is created specifically for you once your order is placed.

Because of this, we do not accept returns or exchanges for the following reasons:

  • Change of mind
  • Incorrect size selected
  • Incorrect shipping details provided by the customer

We strongly recommend reviewing product descriptions and size guides carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will gladly replace it or issue a refund.

To be eligible, please contact us within 7 days of delivery and provide:

  • Your order number
  • Clear photos showing the issue

Once approved, we will arrange a replacement at no additional cost or issue a refund where appropriate.

Order Changes & Cancellations

As all items are made to order, orders can only be modified or canceled within 12 hours of purchase. After this period, production begins and changes may not be possible.

Refunds (If Applicable)

If your refund request is approved, your refund will be processed back to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account again
  • Then contact your credit card provider, as processing times may vary

If you still have not received your refund, please contact us and we will assist you.

Lost or Stolen Packages

Prayer Built is not responsible for packages marked as delivered by the carrier. If your package is lost or stolen, please contact your local courier for further assistance.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need a replacement, please contact us with your order details and supporting photos.

Returns

We do not accept physical returns due to the custom, made-to-order nature of our products.

Contact Us

If you have any questions or concerns, please contact us at:
Email: info@prayerbuilt.com